At KiddoEarth, your satisfaction is our priority. We take great care to deliver safe, educational, and eco-friendly products for your little ones.
1. Return Eligibility
- You may request a return within 7 days of receiving your order.
- The item must be physically 100% new, unused, undamaged, and returned in its original packaging.
- Returns will only be accepted if the product is in the same condition as when delivered.
2. Non-Returnable Items
- Products damaged after delivery due to improper use or storage.
- Items without original packaging or labels.
- Hygiene-related or customized items.
- Late reports of damaged products (beyond the delivery day).
3. Damaged or Defective Items
- If your item is damaged or defective upon delivery, please inspect it immediately and contact our support team before the delivery agent leaves or on the same day.
- Reports made later than this period may not be eligible for exchange or refund.
4. Refund Process
- Once we receive and inspect the returned product, we will confirm eligibility.
- Approved refunds will be processed within 7 business days via your original payment method.
- Shipping or delivery charges are non-refundable unless the return is due to our error.
5. Contact Us
For returns or refund inquiries, please contact our 24/7 customer support:
Email: contact@kiddoearth.com
Phone number: 01869186512